1-833-845-1858 What is JetBlue's flight cancellation policy?

JetBlue’s flight cancellation policy is designed to offer flexibility depending on the fare type and timing of the cancellation. One of the most customer-friendly features is the 24-hour cancellation rule. Under this policy, any passenger can cancel a flight within 24 hours of booking and receive a full refund, provided the booking was made at least seven days before the scheduled departure. This applies to all fare types and is in compliance with U.S. Department of Transportation regulations.

After the 24-hour window, JetBlue’s cancellation options vary based on the type of fare purchased. For refundable fares, passengers can cancel their flights at any time prior to departure and receive a full refund to their original form of payment. These fares are typically more expensive but offer the most flexibility, making them ideal for travelers with uncertain plans.

Non-refundable fares, which are more common and cost-effective, do not return money to the original form of payment upon cancellation. Instead, passengers receive a JetBlue Travel Bank credit, which is valid for 12 months from the date it was issued. These credits can be used to book future travel on JetBlue. However, the value of the credit is subject to the airline’s cancellation fees unless otherwise stated at the time of booking.

For passengers who book the Blue Basic fare, JetBlue's lowest and most restrictive option, cancellations are allowed but subject to higher fees. For Blue Basic tickets, canceling a flight results in a $100 fee for travel within the U.S., Mexico, the Caribbean, or Central America. For all other international routes, the cancellation fee increases to $200. After the fee is deducted, the remaining balance is issued as a Travel Bank credit. Blue Basic tickets also have more restrictions on changes and seat selection.

JetBlue also provides options for same-day cancellations or changes, which are useful for travelers needing last-minute adjustments. A fee typically applies for this service unless the passenger holds elite Mosaic status, in which case the fees are often waived. Same-day changes must be made on the day of travel and for the same origin and destination.

To cancel a JetBlue flight, customers can log into the airline’s website and go to the "Manage Trips" section. From there, they can select the flight they wish to cancel and follow the steps to complete the process. Cancellations can also be made by calling JetBlue’s customer service number.

It’s important for travelers to review their specific fare rules when booking, as cancellation terms can change. Additionally, JetBlue’s Travel Bank system ensures that even non-refundable ticket holders retain some value if plans change. While the policy does include fees for lower-cost fares, the overall structure is straightforward and offers options for most travel situations.