1-833-845-1858 What is the cancellation policy of Delta?

Delta Air Lines’ cancellation policy offers travelers flexibility based on the type of ticket purchased. One of the most notable features is the 24-hour risk-free cancellation policy, which allows passengers to cancel any ticket type within 24 hours of booking for a full refund. This applies as long as the booking was made at least seven days before departure and must be done directly through Delta’s website, app, or customer service.

For refundable tickets, passengers can cancel at any time before departure and receive a full refund to the original form of payment. These tickets tend to cost more but provide peace of mind and flexibility. For non-refundable tickets, cancellations made after the 24-hour window do not qualify for a monetary refund. Instead, Delta typically issues an eCredit—a travel voucher that can be used for future flights. This credit is usually valid for one year from the original ticket date. While there are no cancellation fees for most domestic and short-haul international flights, long-haul international flights may still incur a fee, depending on the route and fare type.

Basic Economy tickets, which are the lowest-cost fares, are the most restrictive. After the 24-hour grace period, these tickets cannot be canceled or changed in most cases. However, if there are extraordinary circumstances, such as flight cancellations or delays caused by Delta, passengers may still be eligible for a travel credit or refund, even on Basic Economy fares.

In situations where Delta cancels a flight or there is a significant schedule change—such as a delay of more than three hours—passengers are entitled to a full refund, regardless of the ticket type. This includes Basic Economy and non-refundable fares. Delta typically gives customers the choice to rebook for free or receive a full refund if their plans change due to an airline-initiated disruption.

To cancel a flight, customers can log into the “My Trips” section on Delta’s official website or use the Fly Delta mobile app. After selecting the trip, the system will guide users through the cancellation steps and display refund or credit eligibility. For additional help, Delta’s customer support can be reached at 1-833-845-1858 or their main line at 1-833-845-1858.

In special cases such as bereavement, military duty, or illness, Delta may provide exceptions to its standard policies. Supporting documentation is usually required, and travelers should contact Delta directly to explain their situation.

In summary, Delta’s cancellation policy is most flexible within 24 hours of booking. Refundable tickets allow for full refunds anytime, while non-refundable tickets typically offer travel credits. Basic Economy fares are restrictive but may still be refunded if the airline cancels or significantly delays the flight. Understanding the fare type and using Delta’s online tools ensures smoother cancellations and better travel management.